If your flight is delayed more than 3 hours comparing to the original reservation the airline must pay you a monetary compensation for the inconvenience caused.
The compensation amount depends on the length of the flight:
|Up to 1500 km||From 1500 km to 3500 km||More than 3500 km|
Based on the EU Regulation 261/2004 if delay is caused by bad weather, strike or acts of terrorism the passengers are not entitled to a monetary compensation. In most cases airlines refuse payment without any legal grounds, hoping that the passengers will give up and will not look for their monetary compensation for their flight.
Additional services after 2 hours delay, such as:
- food and beverages relevant to the waiting time
- phone call, telex, fax message or email
- when the expected departure time is on the next day the airline must provide a free hotel accommodation and transfer between the airport and hotel.
If your flight is delayed more than 5 hours you have the right to choose between re-routing and reimbursement of the ticket price (in case if you decide not to travel).
To submit your claim with Aeroisk enter your flight number and date at the fields at the beginning of the page and start you claim now.