The process consists of 3 steps:
After you check your flight and if you are entitled to cash, we will register your claim with our system. You will be automatically forwarded to your claim Dashboard where you can print a power of attorney, which you need to sign (no notarizations needed) and upload back to our system. You will have to upload a copy of your ID document, boarding pass or reservation. After we have all those documents, we will undertake out of court actions to collect your compensation.
If you want to track the development of your claim, you can log on at our system at any time, using your full e-mail as username (e.g. firstname.lastname@example.org) and the password you have chosen at registration. We will also notify you for every development of your claim by email.
Usually the airlines respond to claims for compensation within a month. Nevertheless it is a bad business practice to delay their reply so that the passengers give up on their claim. However we push the airlines to respond as soon as possible using different legal methods.
If the airline denies compensation for a reason, we believe is ungrounded, Aeroisk will submit the claim to competent EU court and will cover all legal costs. This means you will not be asked to pay anything for the court procedure.
* When the airline pays, the cash compensation will be transferred to your bank account (or by another method, chosen by you) and we will deduct our commission of 25%+VAT. For more information, please see our General Terms and Conditions.