The process consists of 3 steps:
That means that we will hold our commission in the amount of 25%+VAT only if you get your monetary compensation.
After you make an account in our system you will see automatically generated power of attorney and the contract for each passenger, which you need to sign (no notarizations needed) and upload back to our system. You will have to upload a copy of your boarding pass or reservation. After we have all those documents, we will undertake out of court actions to collect your compensation.
If you want to track the development of your claim, you can log on at our system at any time, using your e-mail as username and the password you have chosen at the registration. We will also notify you for every change in the status of your claim by email.
The airline is supposed to give the response to the complaint within 8 weeks. Nevertheless, it is a bad business practice when an air carrier intentionally responds to a claim at the last moment or ignores it at all so the passenger will give up on their claim.
In case if an airline refuses or do not response to the complaint we will undertake administrative actions. If an airline denies compensation for a reason, we believe is ungrounded, Aeroisk will submit the claim to competent EU court and will cover all legal costs. This means you will not be asked to pay anything for the court procedure.
For more information, please click on the link for our General Terms and Conditions.