We can help you if you have

delayed or cancelled flight, missed connection or denied boarding

How do we collect your monetary compensation?

The process consists of 3 steps:

  1. Check at aeroisk.com the amount of potential compensation you may receive from the airline, upload the scanned (or photographed with your smartphone) documents
  2. We will contact and negotiate with the airline, if necessary we will undertake administrative and / or legal action (with your consent)
  3. After we get the payment from the airline we will transfer it to your bank account

Flight information

Negotiation with the airline

You get the compensation

You do not pay for our services unless we win monetary compensation for you

Important! We get a commission in the amount of 20% + VAT only in case if the airline pays your compensation.

After you make a registration in our system you will see automatically generated power of attorney that is necessary to represent you before the airline and the contract. Once we receive signed documents along with a copy of your boarding pass or reservation we will undertake out of court actions to collect your compensation.

If you want to track the development of your claim, you can log in at our system at any time, using your e-mail as username and the password you have chosen at the registration. Our colleagues will notify you for every change in the status of your claim by email.

The airline must give the response to the complaint within 8 weeks. Nevertheless, it is a bad business practice when air carrier intentionally responds to a claim at the last moment or ignores it at all so the passenger will give up on their claim.

In case if an airline refuses or do not response to the complaint we will undertake administrative actions. If airline denies compensation for a reason, we believe is ungrounded, Aeroisk will submit the claim to competent EU court and will cover all legal costs. This means you will not be asked to pay anything for the court procedure. All expenses for attorneys' fees, court fees and other fees will be covered by Aeroisk.

For more information, please click on the link for our General Terms and Conditions.

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