The process consists of 3 steps:
Negotiation with the airline
You get the compensation
Important! We get a commission in the amount of 20% + VAT only in case if the airline pays your compensation.
After you make a registration in our system you will see automatically generated power of attorney that is necessary to represent you before the airline and the contract. Once we receive signed documents along with a copy of your boarding pass or reservation we will undertake out of court actions to collect your compensation.
If you want to track the development of your claim, you can log in at our system at any time, using your e-mail as username and the password you have chosen at the registration. Our colleagues will notify you for every change in the status of your claim by email.
The airline must give the response to the complaint within 8 weeks. Nevertheless, it is a bad business practice when air carrier intentionally responds to a claim at the last moment or ignores it at all so the passenger will give up on their claim.
In case if an airline refuses or do not response to the complaint we will undertake administrative actions. If airline denies compensation for a reason, we believe is ungrounded, Aeroisk will submit the claim to competent EU court and will cover all legal costs. This means you will not be asked to pay anything for the court procedure. All expenses for attorneys' fees, court fees and other fees will be covered by Aeroisk.
For more information, please click on the link for our General Terms and Conditions.