Passenger rights at flight cancellation

We can help you if you have

delayed or cancelled flight, missed connection or denied boarding

My rights at flight cancellation

When am I entitled to a monetary compensation?

You are entitled to a compensation if your flight was cancelled and you were informed about the cancellation less than 14 days before the flight date.

The departure time of my flight was rescheduled for an earlier hour. Is this considered to be a cancelled flight?

In case if departure time of your flight was rescheduled to an earlier hour according to your reservation it is also considered as cancelled flight. In this case you are also entitled to a monetary compensation.

When the compensation is not due?

Based on the EU Regulation 261/2004 if the cancellation is caused by bad weather, strike or acts of terrorism the passengers are not entitled to a monetary compensation. Quite often airlines purposely mislead passengers about the reasons of the delays in order to avoid payment of monetary compensation.

What are my other rights when a flight is cancelled?

If your flight is cancelled you have the right to choose between re-routing and reimbursement of the ticket price.
In case if you choose re-routing you have the right to:

  • food and beverages relevant to the waiting time
  • phone call, telex, fax message or email
  • free hotel accommodation and transfer between the airport and hotel if the expected departure time is on the next day

Claim your rights through Aeroisk

  • Save your time as we negotiate with the carrier
  • You do not need legal or aeronautical knowledge
  • You do not pay anything unless we win your compensation

What is the amount of the compensation?


< 1500 km


1500 - 3500 km


3500+ km

When the compensation is not due?

Air traffic controler strike

Bad weather

Acts of terrorism

Problem with a specific airline?

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