Privacy Policy | Aeroisk

The terms "Aeroisk," "We," or "Us" used in the text below refer to and mean the Bulgarian legal entity Aeroisk EOOD, registered in the Bulgarian Commercial Register under UIC 203788586, whose contact details can be found here.

Personal Data Protection

In accordance with our obligations under Regulation (EU) 2016/679, we hereby inform you that Aeroisk collects and processes personal data on the basis of our contractual relationship under the General Terms and Conditions and/or the Contract, including when we act under a Power of Attorney issued by you. The purpose of the processing is to enable us to identify you as our contracting party, as well as to identify ourselves as your authorised representative and agent vis-à-vis the air carrier or the competent authorities from whom we claim compensation under Regulation (EC) No 261/2004 or any other applicable legislation on your behalf.

We retain your personal data for the entire duration of our contractual relationship, i.e., until the compensation owed to you has been paid and/or the remuneration owed to us has been settled, and after its termination - for an additional period of up to 5 years, on the grounds of our legitimate interest in having evidence available in the event of possible future claims or disputes, in accordance with the general limitation period under Art. 110 of the Obligations and Contracts Act. Data contained in financial and accounting documents (e.g., invoices) is stored separately for the periods prescribed by the Accountancy Act. Upon expiry of the respective periods, the data is deleted.

You have the right to request from Us information about the personal data collected about you, to have your personal data corrected or deleted, to restrict its processing, to object to its processing, and you also have the right to data portability. These rights may be exercised subject to the conditions and limitations set out in Regulation (EU) 2016/679. Should you wish to exercise any of the above rights, you may send a message with your precise request to office@aeroisk.com.

Providing your personal data is necessary for signing a Power of Attorney and/or entering into a Contract, and without this information we cannot provide our compensation recovery service under Regulation (EC) No 261/2004 or other applicable legislation. The personal data we collect and process at various stages of our contractual relationship include your full name, personal identification number or date of birth (for persons without a Bulgarian personal identification number), address, telephone number, email address and, where necessary, a copy of your identity card or passport.

Data Recipients

In performance of the Contract, we share your necessary personal data with the following categories of recipients:

the relevant air carrier against whom we are claiming compensation on your behalf;
competent regulatory authorities (e.g., national aviation supervisory authorities), arbitration bodies and alternative dispute resolution bodies, where the case so requires.

Where the liable carrier is established outside the European Union or the European Economic Area, providing your personal data to that carrier is a necessary condition for asserting and collecting the compensation owed to you, and is carried out on the basis of the performance of the Contract between us.

Analytics and Advertising Services

Google Analytics

Google Analytics 4 is installed on our website, which we use to collect statistics on visitors to our website. Google Analytics is a service provided by Google Ireland Limited. More information: policies.google.com/privacy.

Google Ads

The Google Ads tag, a service provided by Google Ireland Limited, is installed on our website. It measures which of our Google ads led to a visit or a claim registration and may be used to show our ads to visitors of the website. Cookies and advertising identifiers are used only if you have consented to advertising cookies in the cookie banner. More information: policies.google.com/technologies/ads.

Facebook Pixel

Facebook Pixel is installed on our website - a service provided by Meta Platforms Ireland Limited. Facebook Pixel collects information about the actions of website users, necessary for measuring the effectiveness of our advertisements. More information: facebook.com/privacy/policy.

Microsoft Clarity

Microsoft Clarity is used to analyze the behavior of our website visitors, in order to improve the site's usability and functionality. More information: clarity.microsoft.com/privacy.

Google Analytics 4 and Google Ads process data in accordance with your choices in the cookie banner and Google's Consent Mode. Without consent, cookies are not used for analytics or advertising. Microsoft Clarity and Facebook Pixel are loaded only after your consent has been obtained via the cookie banner on our website, on the basis of Art. 4a of the Electronic Commerce Act and Art. 6(1)(a) of Regulation 2016/679. Google Analytics 4, Google Ads, Microsoft Clarity and Facebook Pixel may transfer the data they process to servers outside the European Economic Area, in compliance with the applicable rules on international transfers of personal data. More information can be found in their respective privacy policies (links above). You may withdraw your consent at any time via your cookie banner settings or your browser settings.

Technical Security

Aeroisk uses technical security measures to ensure that our users' personal data is protected against loss, unauthorized alteration, or unauthorized access by third parties.

Complaints

Any correspondence related to this privacy policy, as well as to the exercise of your rights, should be addressed to: office@aeroisk.com.
The state authority you may contact is the Commission for Personal Data Protection (address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, website: cpdp.bg), if you believe that the processing of your personal data violates applicable legislation.

Aeroisk personal data protection policy