Service price: 30% if successful. You pay no more, even in court proceedings.

Aeroisk receives a fee only after the airline has paid the compensation and/or other amounts claimed.

If you do not receive compensation, you owe no fee - €0.

If the claim succeeds, our fee is 30% of the amount paid by the airline, including VAT.

Under Regulation (EC) No 261/2004, compensation is €250, €400 or €600 depending on the route.

What you don't pay

• Nothing if you don't receive compensation. There is no fee for registering or processing the claim.
• Nothing extra for handling your claim with the airline or taking administrative action. The commission remains 30%.
• Nothing extra in court proceedings. The commission remains 30%.
• Court costs are on us. We bear the risk and the costs of the case.

How much do you receive if the claim succeeds?

For standard compensation under Regulation (EC) No 261/2004, you receive €175 out of €250, €280 out of €400 and €420 out of €600. Aeroisk's fee is 30% of the amount paid, including VAT.

The table below shows the amount you receive and Aeroisk's fee.

* For flights entirely within the EU, the maximum compensation is €400 (even if the route is longer than 3,500 km).

** In certain cases and under certain conditions, compensation may be reduced by 50%; our fee is then 30% of the amount paid.

*** Bank charges and currency exchange fees for the transfer are not included in the amounts shown and are borne by the client.

For more information, read our Terms and Conditions.

Frequently asked questions

How much does Aeroisk's service cost?

The fee is 30% of the amount paid by the airline, including VAT, and is due only if the claim succeeds. You receive €175 out of €250 compensation, €280 out of €400 and €420 out of €600.

Do I owe anything if the claim is not successful?

No. If you do not receive compensation, you owe nothing. Aeroisk bears the full risk of failure and the costs of the case, including court costs.

Is there a fee for registering or processing the claim?

No. Registering a claim and checking your flight are free. The only fee to Aeroisk is the 30% commission, payable only if you receive compensation.

Does the price change if the case goes to court?

No. Aeroisk's commission is 30% of the amount paid and stays the same whether we obtain compensation directly from the airline, through administrative action or through a court case. Court costs are borne by Aeroisk. When choosing an agency, check whether a higher commission or an additional fee is charged for legal action.

What else is the commission charged on besides compensation?

The 30% commission is also charged on other amounts recovered from the airline under the claim - ticket price, food and drinks, hotel, transport and similar reimbursed expenses.

Can I withdraw after filing a claim?

You may withdraw your instructions to Aeroisk at any time. If, after you withdraw, the airline pays the compensation as a result of action already taken by Aeroisk (a claim, a complaint or a lawsuit), a fee is due under our Terms and Conditions. In practice, airlines handle one active claim per passenger and flight. Filing the same claim through several agencies does not speed up payment and may lead to the parallel claims being closed or blocked.

Do I owe a fee if I accept a voucher instead of cash compensation?

Yes, if you accept a voucher, a free flight ticket or other non-cash compensation after Aeroisk has taken action on the claim. In that case, the 30% fee is calculated on the cash compensation originally claimed for the route - €250, €400 or €600, under the Terms and Conditions.