Frequently Asked Questions FAQ

It is necessary to keep a flight document - reservation or boarding pass. Anything else needed will be automatically generated on our site once you register your claim.

If your flight is delayed because of the airline, you are entitled to compensation of between €250 and €600, depending on the length of the route.

If the airline cancels your flight and notifies you less than 14 days before the departure date, then you can claim compensation.

If you miss a connection and arrive at your final destination more than 3 hours late, then you can claim compensation.

If you turned up on time for your flight and with all the necessary documents for the journey, but the airline still denied you boarding, then you can claim compensation.

Even in cases where you are travelling on business, the compensation is due to you personally, as the Regulation provides for these compensations for the inconvenience caused to the passenger.

Sometimes claims are settled very quickly and compensation can be obtained within two weeks. In other cases, however, where administrative and judicial action has to be taken, it is not possible to say exactly when compensation will be paid, as the procedures vary in length.

For each new update on your claim, you will receive an email with details and a timeline of the stage of the procedure. At any time, you can log in to your account on our website and check the status of your claim.

Our remuneration is 25% of the value of the compensation and other amounts claimed in the claim (e.g. additional costs, value of tickets) and is payable only when the airline pays the amount. For detailed information on the cost of our service, you can view here.

The value of the compensation depends on the length of the route: 

• up to 1,500 km - €250
• between 1500 and 3500 km - 400 euros
• over 3500 km - 600 euros

Filing a claim takes no more than 5 minutes. You fill in the flight number and date and follow the registration steps. The process is easy and convenient, and our colleagues are available if you do have any questions or need assistance.

Airlines very often try to avoid paying compensation by claiming that there were some extraordinary circumstances. This shouldn't put you off, because it usually turns out that this is not the case. So register your claim and leave the rest to us.