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What compensation is due for each passenger?

Compensation amount by flight distance — €250, €400 or €600
€250 < 1500 km
€400 1500 - 3500 km
€600 > 3500 km

When am I not entitled to monetary compensation?

Airport strike

Traffic control /
airport strike

Bird strike

Bird strike

Very bad weather

Very bad
weather

Traffic control restrictions

Traffic control
restrictions

Acts of terorism

Acts of  
terorism

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Why choose Aeroisk as your trusted partner to collect your flight delay compensation:

  • You pay nothing if you do not receive compensation;
  • You save time and nerves while we negotiate with the carrier and manage the whole procedure;
  • You do not need legal or aviation technical knowledge.

How we collect flight compensation?

The process of collecting monetary compensation for missed flights follows 3 steps:

1 Check on the Aeroisk website the amount of potential compensation you can receive from the airline and attach or email scans or phone photos of the necessary documents.
2 We will contact the airline and negotiate payment of the compensation and, if necessary, take administrative and/or legal action.
3 Once the airline has paid the monetary compensation, we will transfer it to your bank account.

You pay nothing if you do not receive compensation from the airline!

Important! Only if the airline has successfully paid the compensation, you will owe us a commission of 25% of the amount paid.

Once you have registered a compensation claim on the Aeroisk website and provided us with everything we need, we will take out-of-court action to collect your compensation.

The time limit for the airline to respond to a claim for monetary compensation is two months. It sometimes happens that airlines respond at the last minute, or do not respond to claims at all, in order to discourage passengers from going ahead with the procedure for collecting their compensation, but this should not discourage you because we are aware that it is done for this very purpose.

If the carrier refuses to pay compensation or fails to respond to a claim within the time limit, we will take the necessary follow-up action against the carrier and, if we consider that the reason why the airline is not paying compensation is unfounded and unjustified, Aeroisk will, at its own expense, bring an action in the competent court in the European Union, with all costs of lawyers' fees, court and other fees in the course of the action being borne by Aeroisk.

You can monitor the progress of your claim at any time through your personal account on our website, and you will receive an email update whenever there is any news about your claim.

For further details, please refer to our Terms and Conditions.

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Frequently Asked Questions FAQ

What documents are needed to claim compensation for a flight problem?

It is necessary to keep a flight document - reservation or boarding pass. Anything else needed will be automatically generated on our site once you register your claim.

Am I entitled to compensation for a delayed flight?

If your flight is delayed because of the airline, you are entitled to compensation of between €250 and €600, depending on the length of the route.

Am I entitled to compensation for a cancelled flight?

If the airline cancels your flight and notifies you less than 14 days before the departure date, then you can claim compensation.

Am I entitled to missed connection compensation?

If you miss a connection and arrive at your final destination more than 3 hours late, then you can claim compensation.

Am I entitled to compensation for denied boarding?

If you turned up on time for your flight and with all the necessary documents for the journey, but the airline still denied you boarding, then you can claim compensation.

If I travel for work, am I entitled to compensation and to whom will it be paid if my employer has paid my ticket?

Even in cases where you are travelling on business, the compensation is due to you personally, as the Regulation provides for these compensations for the inconvenience caused to the passenger.

When will my compensation be paid?

Sometimes claims are settled very quickly and compensation can be obtained within two weeks. In other cases, however, where administrative and judicial action has to be taken, it is not possible to say exactly when compensation will be paid, as the procedures vary in length.

How to find out the status of my claim?

For each new update on your claim, you will receive an email with details and a timeline of the stage of the procedure. At any time, you can log in to your account on our website and check the status of your claim.

How much do Aeroisk services cost?

Our remuneration is 25% of the value of the compensation and other amounts claimed in the claim (e.g. additional costs, value of tickets) and is payable only when the airline pays the amount. For detailed information on the cost of our service, you can view here.

How much compensation can I get?

The value of the compensation depends on the length of the route: 

  • up to 1,500 km - €250
  • between 1500 and 3500 km - 400 euros
  • over 3500 km - 600 euros

How to claim compensation for a problem flight?

Filing a claim takes no more than 5 minutes. You fill in the flight number and date and follow the registration steps. The process is easy and convenient, and our colleagues are available if you do have any questions or need assistance.

What to do if the airline claims the delay is due to bad weather, strike or other extraordinary circumstance?

Airlines very often try to avoid paying compensation by claiming that there were some extraordinary circumstances. This shouldn't put you off, because it usually turns out that this is not the case. So register your claim and leave the rest to us.
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