We can help you if you have

delayed or cancelled flight, missed connection or denied boarding

My rights at flight delay

When am I entitled to a monetary compensation?

If your flight is delayed more than 3 hours comparing to the arrival time indicated in your original reservation the airline must pay you monetary compensation according to EU Regulation 261/2004.

When the compensation is not due?

Based on the EU Regulation 261/2004 defines the air passenger rights if delay is caused by bad weather, strike or acts of terrorism the monetary compensation is not due. Quite often airlines purposely mislead passengers about the reasons of the delays in order to avoid payment of monetary compensation.

What are my other rights when my flight is delayed?

If your flight is delayed more than 2 hours the air carrier must offer you such service as:

  • food and beverages relevant to the waiting time
  • phone call, telex, fax message or email
  • when the expected departure time is on the next day the airline must provide a free hotel accommodation and transfer between the airport and hotel
If your flight is delayed more than 5 hours you have the right to choose between re-routing and reimbursement of the ticket price (in case if you decide not to travel).

Claim your rights through Aeroisk

  • Save your time as we negotiate with the carrier
  • You do not need legal or aeronautical knowledge
  • You do not pay anything unless we win your compensation

What is the amount of the compensation?


< 1500 km


1500 - 3500 km


3500+ km

When the compensation is not due?

Air traffic controler strike

Bad weather

Acts of terrorism

Problem with a specific airline?