We can help you if you have

delayed or cancelled flight, missed connection or denied boarding

Passenger rights in the European Union

According to EU legislation every passenger has the right to a monetary compensation for:

What does the amount of compensation depend on?

The compensation amount depends on the length of the flight. A monetary compensation varies from €250 to € 600 and is due regardless of whether the airline has provided you with a substitute flight, reimbursement of the ticket, free meals and drinks, or a free hotel accomodation.

When are you entitled to compensation under Regulation 261/2004?

  • If your flight departs from EU airport, regardless if you travel with airline, based in the European Union or not (e.g. from London to Moscow using Aeroflot)
  • If your flight arrives at EU airport and the airline you travel with is based in the European Union (e.g. from Moscow to Munich using Lufthansa)

When the compensation is not due?

You are not entitled to compensation if there are strikes, bad weather or act of terrorism.

Quite often airlines purposely mislead passengers about the reasons of the delays in order to avoid payment of monetary compensation.
We are familiar with these bad business practices and we use our legal background to collect your monetary compensation using out-of-court services and if necessary we will file the claim to competent court of EU (with your agreement only) to win your compensation.

Claim your rights through Aeroisk

  • Save your time as we negotiate with the carrier
  • You do not need legal or aeronautical knowledge
  • You do not pay anything unless we win your compensation

What is the amount of the compensation?


< 1500 km


1500 - 3500 km


3500+ km

When the compensation is not due?

Air traffic controler strike

Bad weather

Acts of terrorism

Problem with a specific airline?

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