According to EU legislation every passenger has the right to a monetary compensation for:
The compensation amount depends on the length of the flight. A monetary compensation varies from €250 to € 600 and is due regardless of whether the airline has provided you with a substitute flight, reimbursement of the ticket, free meals and drinks, or a free hotel accomodation.
You are not entitled to compensation if there are strikes, bad weather or act of terrorism.
Quite often airlines purposely mislead passengers about the reasons of the delays in order to avoid payment of monetary compensation.
We are familiar with these bad business practices and we use our legal background to collect your monetary compensation using out-of-court services and if necessary we will file the claim to competent court of EU to win your compensation.
< 1500 km
1500 - 3500 km
Air traffic controler strike
Acts of terrorism
The process consists of 3 steps:
Negotiation with the airline
You get the compensation
Important! We get a commission in the amount of 24% only in case if the airline pays your compensation.
After you make a registration in our system you will see automatically generated power of attorney that is necessary to represent you before the airline and the contract. Once we receive signed documents along with a copy of your boarding pass or reservation we will undertake out of court actions to collect your compensation.
If you want to track the development of your claim, you can log in at our system at any time, using your e-mail as username and the password you have chosen at the registration. Our colleagues will notify you for every change in the status of your claim by email.
The airline must give the response to the complaint within 8 weeks. Nevertheless, it is a bad business practice when air carrier intentionally responds to a claim at the last moment or ignores it at all so the passenger will give up on their claim.
In case if an airline refuses or do not response to the complaint we will undertake administrative actions. If airline denies compensation for a reason, we believe is ungrounded, Aeroisk will submit the claim to competent EU court and will cover all legal costs. This means you will not be asked to pay anything for the court procedure. All expenses for attorneys' fees, court fees and other fees will be covered by Aeroisk.
For more information, please click on the link for our General Terms and Conditions.