Compensation for a delayed or cancelled easyJet flight

Compensation for a delayed easyJet flight

Passengers can claim compensation of €250 to €600 for a delayed easyJet flight if they reach their final destination 3 hours or more late. The arrival delay is counted until at least one of the aircraft doors is opened and passengers can leave the aircraft, not until the moment of landing.

What are your rights when your easyJet flight is delayed?

In extraordinary circumstances - for example, severe weather, air traffic restrictions or certain airport problems - easyJet may be released from paying compensation if it proves that this particular circumstance caused the delay of that particular flight and that the delay could not have been avoided even if all reasonable measures had been taken. Ordinary technical faults and problems within the airline's own organisation - for example, a crew member suddenly falling ill - are, as a rule, not extraordinary circumstances.

Which easyJet group airline operates your flight?

Three airlines fly under the easyJet brand - easyJet UK from the United Kingdom, easyJet Europe from Austria and easyJet Switzerland from Switzerland. Which of the three usually operates the flight is shown by the letters before the flight number: EZY - easyJet UK, EJU - easyJet Europe, EZS - easyJet Switzerland. If the operating carrier changes, the up-to-date information is shown in easyJet's flight tracker and app.

On flights from Bulgaria to the United Kingdom with easyJet UK or easyJet Europe, the UK rules also apply. When both regimes apply to the same flight, compensation is only paid once.

easyJet flight compensation from Bulgaria - routes and amounts

The table shows the possible compensation under Regulation (EC) No 261/2004 for easyJet direct flights from Bulgaria.

The routes are based on easyJet's published schedules as of October 2026. Some of them are seasonal, and the Sofia - London (Gatwick) and Sofia - Manchester flights start in December 2026. Distances are calculated using the great circle method, as required by Regulation (EC) No 261/2004. The amount shown is the possible compensation - your entitlement depends on the other conditions of the Regulation, and in certain cases the compensation may be reduced. On flights in the opposite direction from the United Kingdom with easyJet UK, compensation under the UK rules is £350.

Missed an onward flight booked through easyJet?

easyJet operates stand-alone point-to-point flights. When you combine two flights through easyJet's connections service, a separate booking is created for each flight, and your baggage is not transferred automatically - you have to collect it and check it in again for the next flight.

That is why, if you miss your onward flight, compensation is, as a rule, calculated only for the delayed flight - if it arrived 3 hours or more late on its own. The optional ConnectSure protection, which you can buy when booking, is provided through the partner Dohop and offers help with a new flight and cover for certain costs if you miss a connection, under the terms of the service. It is not compensation under Regulation (EC) No 261/2004.

Compensation for a cancelled easyJet flight

If easyJet cancels a flight and passengers are told less than 14 days before the scheduled departure, they can claim compensation of €250 to €600, unless the airline proves that an extraordinary circumstance caused the cancellation of that particular flight and that the cancellation could not have been avoided even if all reasonable measures had been taken, or it offered re-routing that meets the conditions of Regulation (EC) No 261/2004. Besides financial compensation, the Regulation also gives you the right to choose between a refund of the ticket price and re-routing to your final destination, as well as the right to care - meals, refreshments and, if needed, accommodation. Care is owed even when the cancellation is due to extraordinary circumstances.

How much compensation does easyJet have to pay?

Under Regulation (EC) No 261/2004, the amount of compensation depends on the flight distance:

Under the UK rules (UK261), the corresponding amounts are £220, £350 and £520.

If you are re-routed, the airline may, under certain conditions, reduce the compensation by 50%.

Check how much compensation you can get for your easyJet flight

Refund of the ticket price and other expenses

If your flight is cancelled or you are denied boarding, the airline must offer you a choice between re-routing to your final destination and a refund of the ticket price. The choice is yours - easyJet cannot force an alternative flight on you instead of a refund. If your flight is delayed by 5 hours or more, you have the right to give up the trip and ask for a refund of the ticket price.

When can you ask easyJet for a refund of your ticket?

• your flight was cancelled and you chose a refund instead of re-routing;
• your flight was delayed by 5 hours or more and you decided not to travel;
• you were denied boarding and chose a refund instead of re-routing.

The refund covers the price of the unused parts of the ticket and is due within 7 days. It is paid in cash or by bank transfer, and a voucher or credit for a future flight can only be given with your written agreement.

A ticket refund is not compensation. These are two separate rights, and getting one does not cancel the other. If your flight is cancelled or you are denied boarding, you do not lose your right to compensation under Regulation (EC) No 261/2004 just because you accepted a refund of your ticket or re-routing.

What other expenses can you claim from easyJet?

• the cost of meals, refreshments, hotel accommodation and transport if you waited for the delayed or replacement flight and easyJet did not provide them;
• the costs you incurred to reach your final destination if you were not offered a choice between re-routing and a refund and had to arrange the journey yourself.

How does the process of collecting your compensation work?

You can follow the progress of your claim in your personal account, and we email you whenever there is a change in your case. If you have any questions, you can always contact us by phone too.

Did the airline refuse to pay you?

The airline’s refusal does not necessarily mean that you are not entitled to compensation. The reason given in the refusal is not always sufficient to release the airline from liability.

See why airlines refuse to pay compensation and how you can proceed.