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Airline information — compensation for delayed or cancelled flights

In case you had a problem with your flight, we at Aeroisk will be happy to help you. Our team will explain what rights you have in your particular case and assist you in obtaining the compensation and/or reimbursement you are due.

You can check your flight on our Flight Calculator and what is the potential compensation you could receive.

Your rights as a passenger are guaranteed by EU law and local laws in some non-EU countries. EU Regulation 261 gives passengers the right to claim compensation in the event of a delayed or cancelled flight, missed connection or denied boarding.

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Am I entitled to claim compensation if I travel on a CHARTER FLIGHT?

Yes. If you travel on a chartered flight, you have the right to claim compensation if it is cancelled, delayed by more than three hours on arrival at your final destination or you are refused boarding.

Important! Keep your boarding card. Take a photo in case they ask to take it from you (for example, if they issue you new boarding passes).

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Frequently Asked Questions FAQ

What documents are needed to claim compensation for a flight problem?

It is necessary to keep a flight document - reservation or boarding pass. Anything else needed will be automatically generated on our site once you register your claim.

Am I entitled to compensation for a delayed flight?

If your flight is delayed because of the airline, you are entitled to compensation of between €250 and €600, depending on the length of the route.

Am I entitled to compensation for a cancelled flight?

If the airline cancels your flight and notifies you less than 14 days before the departure date, then you can claim compensation.

Am I entitled to missed connection compensation?

If you miss a connection and arrive at your final destination more than 3 hours late, then you can claim compensation.

Am I entitled to compensation for denied boarding?

If you turned up on time for your flight and with all the necessary documents for the journey, but the airline still denied you boarding, then you can claim compensation.

If I travel for work, am I entitled to compensation and to whom will it be paid if my employer has paid my ticket?

Even in cases where you are travelling on business, the compensation is due to you personally, as the Regulation provides for these compensations for the inconvenience caused to the passenger.

When will my compensation be paid?

Sometimes claims are settled very quickly and compensation can be obtained within two weeks. In other cases, however, where administrative and judicial action has to be taken, it is not possible to say exactly when compensation will be paid, as the procedures vary in length.

How to find out the status of my claim?

For each new update on your claim, you will receive an email with details and a timeline of the stage of the procedure. At any time, you can log in to your account on our website and check the status of your claim.

How much do Aeroisk services cost?

Our remuneration is 25% of the value of the compensation and other amounts claimed in the claim (e.g. additional costs, value of tickets) and is payable only when the airline pays the amount. For detailed information on the cost of our service, you can view here.

How much compensation can I get?

The value of the compensation depends on the length of the route: 

  • up to 1,500 km - €250
  • between 1500 and 3500 km - 400 euros
  • over 3500 km - 600 euros

How to claim compensation for a problem flight?

Filing a claim takes no more than 5 minutes. You fill in the flight number and date and follow the registration steps. The process is easy and convenient, and our colleagues are available if you do have any questions or need assistance.

What to do if the airline claims the delay is due to bad weather, strike or other extraordinary circumstance?

Airlines very often try to avoid paying compensation by claiming that there were some extraordinary circumstances. This shouldn't put you off, because it usually turns out that this is not the case. So register your claim and leave the rest to us.
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