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Check your flight for compensation

Flight data

Problem details

Filing a claim

Step 1 of 3 Step 2 of 3 Step 3 of 3 New search

Step 1 of 3: Disrupted flight

Departure airport

Arrival airport

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Route with connecting flights

This is how we will calculate your compensation amount.

First airport of the journey

Final airport of the journey

What was the scheduled departure date?

Which airline did you fly with?

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Must contain the airline code and up to 4 digits, e.g. W64451 or FR9961 You can find it on your boarding pass and booking.

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Check if you missed a connecting flight

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Frequently Asked Questions

What happens after I click "Claim compensation"?

Your claim profile opens. There you enter the passengers' details and authorise us to work on your case. Our team then reviews the flight and submits the claim to the airline on your behalf.

Am I committing to anything if I only check my flight?

No. Checking your flight is free and does not commit you to anything.

Can I file one claim for the whole family?

Yes. In the claim profile you add each passenger. Every passenger with their own ticket is entitled to claim separate compensation, regardless of age.

Can I file a claim while I am still waiting at the airport?

Yes. If your flight is cancelled, you can file a claim straight away. If it is delayed, your right to compensation depends on how late you arrive at your final destination - a delay of 3 hours or more on arrival. So you can register your claim now, and we will check the actual landing time. Keep your boarding pass and receipts for food and drinks while you wait.

How will I know what is happening with my claim?

You receive an email with the current status every time your claim changes. The status is also shown in your claim profile. If you have a question, you can write to us or call us.

Do I pay anything if I don't get compensation?

No. You pay nothing upfront and nothing if the airline does not pay compensation. Our fee is 30% and is deducted only when compensation for the flight is paid.