You are entitled to a compensation if your flight was cancelled and you were informed about the cancellation less than 14 days before the flight date.
The compensation amount depends on the length of the flight:
|Up to 1500 km||From 1500 km to 3500 km||More than 3500 km|
Based on the EU Regulation 261/2004 if the cancellation is caused by bad weather, strike or acts of terrorism the passengers are not entitled to a monetary compensation. In most cases airlines refuse payment without any legal grounds, hoping that the passengers will give up and will not look for their monetary compensation for their cancelled flight.
If your flight is cancelled you have the right to choose between re-routing and reimbursement of the ticket price.
In case if you choose re-routing you have the right to:
- food and beverages relevant to the waiting time;
- phone call, telex, fax message or email;
- free hotel accommodation and transfer between the airport and hotel if the expected departure time is on the next day.
In case if departure time of your flight were moved to an earlier hour according to your reservation it is also considered as cancelled flight.
To submit your claim with Aeroisk enter your flight number and date at the fields at the beginning of the page and start you claim now.