Information about Bulgaria Air - Aeroisk
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When are you entitled to compensation, reimbursement and additional expenses from Bulgaria Air?

In case you have had a problem with a Bulgaria Air flight, we at Aeroisk will be happy to help. Our team will explain what rights you have in your specific case and assist you in getting the compensation and/or reimbursement you are due.

You can check your flight in our Calculator and what is the potential compensation you can receive.

Your rights as a passenger are guaranteed by European law. EU Regulation 261 gives passengers the right to claim compensation in the event of a delayed or cancelled flight or denied boarding.

Compensation for delayed flight from Bulgaria Air

Passengers who arrive more than three hours late may be entitled to compensation for a delayed flight from Bulgaria Air of up to €600. 

There are some extraordinary circumstances that would exempt the airline from paying compensation such as bad weather, problems at the airport, a strike by traffic control or airport staff. In order to take advantage of this, the actual reason for the flight problem must be proven by the airline.

If the flight delay is due to a technical problem or a strike by Bulgaria Air staff, then compensation is due.

Depending on the route of the flight you have a different time limit to make a claim against the company, but there is a limitation period of at least 1 year from the date of the flight during which time you can make your claim.

If you have a delayed flight with Bulgaria Air, you can enter your flight details. Our team will check and let you know what the airline owes you. We'll be available to help you get compensation for a delayed flight from Bulgaria Air.

Register a claim for compensation

Compensation for cancelled Bulgaria Air flight

If you have a flight with Bulgaria Air and it is cancelled less than 14 days before the flight date, then you may be entitled to compensation of up to €600 for the cancellation. Check here

In addition to compensation, Regulation 261 also entitles you to a replacement flight or a refund of the ticket price, as well as care - food, drinks, hotel, airport-hotel-airport transfer when the replacement flight is the next day. All this must be provided by the airline, even if the flight is cancelled at the last minute due to extraordinary circumstances.

Bulgaria Air does not owe you compensation if the flight is cancelled due to circumstances beyond their control. For example - very bad weather conditions, a problem at the airport or traffic control restrictions

However, in most cases, passengers whose flight is cancelled just before the scheduled departure time have the right to make a claim for compensation against Bulgaria Air.

Frequently Asked Questions FAQ

What documents are needed to claim compensation for a flight problem?

It is necessary to keep a flight document - reservation or boarding pass. Anything else needed will be automatically generated on our site once you register your claim.

Am I entitled to compensation for a delayed flight?

If your flight is delayed because of the airline, you are entitled to compensation of between €250 and €600, depending on the length of the route.

Am I entitled to compensation for a cancelled flight?

If the airline cancels your flight and notifies you less than 14 days before the departure date, then you can claim compensation.

Am I entitled to missed connection compensation?

If you miss a connection and arrive at your final destination more than 3 hours late, then you can claim compensation.

Am I entitled to compensation for denied boarding?

If you turned up on time for your flight and with all the necessary documents for the journey, but the airline still denied you boarding, then you can claim compensation.

If I travel for work, am I entitled to compensation and to whom will it be paid if my employer has paid my ticket?

Even in cases where you are travelling on business, the compensation is due to you personally, as the Regulation provides for these compensations for the inconvenience caused to the passenger.

When will my compensation be paid?

Sometimes claims are settled very quickly and compensation can be obtained within two weeks. In other cases, however, where administrative and judicial action has to be taken, it is not possible to say exactly when compensation will be paid, as the procedures vary in length.

How to find out the status of my claim?

For each new update on your claim, you will receive an email with details and a timeline of the stage of the procedure. At any time, you can log in to your account on our website and check the status of your claim.

How much do Aeroisk services cost?

Our remuneration is 25% of the value of the compensation and other amounts claimed in the claim (e.g. additional costs, value of tickets) and is payable only when the airline pays the amount. For detailed information on the cost of our service, you can view here.

What compensation can I get?

The the compensation amount depends on the length of the route: 

  • up to 1,500 km - €250
  • between 1500 and 3500 km - 400 euros
  • over 3500 km - 600 euros

How to claim compensation for a problem flight?

Filing a claim takes no more than 5 minutes. You fill in the flight number and date and follow the registration steps. The process is easy and convenient, and our colleagues are available if you do have any questions or need assistance.

What to do if the airline claims the delay is due to bad weather, strike or other extraordinary circumstance?

Airlines very often try to avoid paying compensation by claiming that there were some extraordinary circumstances. This shouldn't put you off, because it usually turns out that this is not the case. So register your claim and leave the rest to us.

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