Check Flight
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Aeroisk
+359 52 580499
Englishen

Check flight

1
Flight data
2
Specifying the problem
3
Filing a claim

Step 1: Let's find your flight

Step 2: What is the problem with the flight?

When did the airline notify you of the cancellation?

How late did you arrive at your final destination?

Were you at the boarding gate on time (45 minutes before the flight)?

Did you voluntarily give up your seat?

What was your final destination?
Check for compensation

Potential compensation: €{{ compensation.amount }} per passenger

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Unfortunately, you are not entitled to compensation as you were notified of the cancellation more than 14 days before the flight date. The airline owes you rerouting or a refund.
Unfortunately, you are not entitled to compensation as the flight delay is less than 3 hours.
No compensation is due, as the passenger has an obligation to show up on time for boarding.
No compensation is due as you voluntarily cancelled the flight.
Unexpected error. Please contact support.

Step 3: Submit claim

Have you already filed a claim for this flight?
Existing user New user registration

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  • You already have a claim for this flight. Are you sure you want to create a new claim for the same flight?

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Frequently Asked Questions FAQ

What documents are needed to claim compensation for a flight problem?

It is necessary to keep a flight document - reservation or boarding pass. Anything else needed will be automatically generated on our site once you register your claim.

Am I entitled to compensation for a delayed flight?

If your flight is delayed because of the airline, you are entitled to compensation of between €250 and €600, depending on the length of the route.

Am I entitled to compensation for a cancelled flight?

If the airline cancels your flight and notifies you less than 14 days before the departure date, then you can claim compensation.

Am I entitled to missed connection compensation?

If you miss a connection and arrive at your final destination more than 3 hours late, then you can claim compensation.

Am I entitled to compensation for denied boarding?

If you turned up on time for your flight and with all the necessary documents for the journey, but the airline still denied you boarding, then you can claim compensation.

If I travel for work, am I entitled to compensation and to whom will it be paid if my employer has paid my ticket?

Even in cases where you are travelling on business, the compensation is due to you personally, as the Regulation provides for these compensations for the inconvenience caused to the passenger.

When will my compensation be paid?

Sometimes claims are settled very quickly and compensation can be obtained within two weeks. In other cases, however, where administrative and judicial action has to be taken, it is not possible to say exactly when compensation will be paid, as the procedures vary in length.

How to find out the status of my claim?

For each new update on your claim, you will receive an email with details and a timeline of the stage of the procedure. At any time, you can log in to your account on our website and check the status of your claim.

How much do Aeroisk services cost?

Our remuneration is 25% of the value of the compensation and other amounts claimed in the claim (e.g. additional costs, value of tickets) and is payable only when the airline pays the amount. For detailed information on the cost of our service, you can view here.

How much compensation can I get?

The value of the compensation depends on the length of the route: 

  • up to 1,500 km - €250
  • between 1500 and 3500 km - 400 euros
  • over 3500 km - 600 euros

How to claim compensation for a problem flight?

Filing a claim takes no more than 5 minutes. You fill in the flight number and date and follow the registration steps. The process is easy and convenient, and our colleagues are available if you do have any questions or need assistance.

What to do if the airline claims the delay is due to bad weather, strike or other extraordinary circumstance?

Airlines very often try to avoid paying compensation by claiming that there were some extraordinary circumstances. This shouldn't put you off, because it usually turns out that this is not the case. So register your claim and leave the rest to us.

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