Passenger rights in the European Union

According to EU legislation every passenger has the right to a monetary compensation for:

What does the amount of compensation depend on?

The compensation amount depends on the length of the flight. A monetary compensation varies from €250 to € 600 and is due regardless of whether the airline has provided you with a substitute flight, reimbursement of the ticket, free meals and drinks, or a free hotel accomodation.

When are you entitled to compensation under Regulation 261/2004?

If your flight departs from EU airport, regardless if you travel with airline, based in the European Union or not (e.g. from London to Moscow using Aeroflot)
If your flight arrives at EU airport and the airline you travel with is based in the European Union (e.g. from Moscow to Munich using Lufthansa)

When the compensation is not due?

You are not entitled to compensation if there are strikes, bad weather or act of terrorism.

Quite often airlines purposely mislead passengers about the reasons of the delays in order to avoid payment of monetary compensation.
We are familiar with these bad business practices and we use our legal background to collect your monetary compensation using out-of-court services and if necessary we will file the claim to competent court of EU to win your compensation.

Claim your rights through Aeroisk

Save your time as we negotiate with the carrier
You do not need legal or aeronautical knowledge
You do not pay anything unless we win your compensation

What is the amount of the compensation?

€250

< 1500 km

€400

1500 - 3500 km

€600

3500+ km

When the compensation is not due?

Air traffic controler strike

Bad weather

Acts of terrorism

Problem with a specific airline?

How do we collect your monetary compensation?

The process consists of 3 steps:

Check at aeroisk.com the amount of potential compensation you may receive from the airline, upload the scanned (or photographed with your smartphone) documents
We will contact and negotiate with the airline, if necessary we will undertake administrative and / or legal action
After we get the payment from the airline we will transfer it to your bank account

Flight information

Negotiation with the airline

You get the compensation

You do not pay for our services unless we win monetary compensation for you

Important! We get a commission in the amount of 24% only in case if the airline pays your compensation.

After you make a registration in our system you will see automatically generated power of attorney that is necessary to represent you before the airline and the contract. Once we receive signed documents along with a copy of your boarding pass or reservation we will undertake out of court actions to collect your compensation.

If you want to track the development of your claim, you can log in at our system at any time, using your e-mail as username and the password you have chosen at the registration. Our colleagues will notify you for every change in the status of your claim by email.

The airline must give the response to the complaint within 8 weeks. Nevertheless, it is a bad business practice when air carrier intentionally responds to a claim at the last moment or ignores it at all so the passenger will give up on their claim.

In case if an airline refuses or do not response to the complaint we will undertake administrative actions. If airline denies compensation for a reason, we believe is ungrounded, Aeroisk will submit the claim to competent EU court and will cover all legal costs. This means you will not be asked to pay anything for the court procedure. All expenses for attorneys' fees, court fees and other fees will be covered by Aeroisk.

For more information, please click on the link for our General Terms and Conditions.

We can help you if you have

delayed or cancelled flight, missed connection or denied boarding