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What compensation am I entitled to?
€250 < 1500 km
€400 1500 - 3500 km
€600 > 3500 km
Under the law, you are entitled to monetary compensation if the airline has cancelled your flight and you were notified of the cancellation less than 14 days before the departure date.
Yes. If your flight departs an hour or more earlier than the originally booked time, this is also considered a cancelled flight as you have been deprived of your opportunity to travel as originally planned. In this case, you are entitled to compensation for the cancelled flight.
There are some cases where the airline is exempt from paying compensation. This happens when flights are cancelled due to:
Often airlines deliberately mislead passengers about the reason for cancellation in order to avoid paying monetary compensation for a cancelled flight.
With our help, you can rest assured that all necessary and possible measures will be taken to obtain fair compensation for your cancelled flight!
Traffic control /
airport strike
Bird strike
Very bad
weather
Traffic control
restrictions
Acts of
terorism
If your flight is cancelled, the airline must give you a choice between re-routing and a refund. If you choose re-routing, you are entitled to care, i.e. the airline must provide you with:
In the event that the airline does not provide you with care and you pay for the above items yourself, then a refund can be claimed by providing receipts or invoices for the costs incurred.
If the carrier does not offer you a choice between re-routing and reimbursement and you have to arrange and pay for your own travel to your final destination, then the airline is obliged to reimburse you for all costs incurred.
The cancelled flight compensation process consists of three main steps:
Why choose Aeroisk as your trusted partner to collect your flight delay compensation:
The process of collecting monetary compensation for missed flights follows 3 steps:
Important! Only if the airline has successfully paid the compensation, you will owe us a commission of 25% of the amount paid.
Once you have registered a compensation claim on the Aeroisk website and provided us with everything we need, we will take out-of-court action to collect your compensation.
The time limit for the airline to respond to a claim for monetary compensation is two months. It sometimes happens that airlines respond at the last minute, or do not respond to claims at all, in order to discourage passengers from going ahead with the procedure for collecting their compensation, but this should not discourage you because we are aware that it is done for this very purpose.
If the carrier refuses to pay compensation or fails to respond to a claim within the time limit, we will take the necessary follow-up action against the carrier and, if we consider that the reason why the airline is not paying compensation is unfounded and unjustified, Aeroisk will, at its own expense, bring an action in the competent court in the European Union, with all costs of lawyers' fees, court and other fees in the course of the action being borne by Aeroisk.
You can monitor the progress of your claim at any time through your personal account on our website, and you will receive an email update whenever there is any news about your claim.
For further details, please refer to our Terms and Conditions.
It is necessary to keep a flight document - reservation or boarding pass. Anything else needed will be automatically generated on our site once you register your claim.
If your flight is delayed because of the airline, you are entitled to compensation of between €250 and €600, depending on the length of the route.
If the airline cancels your flight and notifies you less than 14 days before the departure date, then you can claim compensation.
If you miss a connection and arrive at your final destination more than 3 hours late, then you can claim compensation.
If you turned up on time for your flight and with all the necessary documents for the journey, but the airline still denied you boarding, then you can claim compensation.
Even in cases where you are travelling on business, the compensation is due to you personally, as the Regulation provides for these compensations for the inconvenience caused to the passenger.
Sometimes claims are settled very quickly and compensation can be obtained within two weeks. In other cases, however, where administrative and judicial action has to be taken, it is not possible to say exactly when compensation will be paid, as the procedures vary in length.
For each new update on your claim, you will receive an email with details and a timeline of the stage of the procedure. At any time, you can log in to your account on our website and check the status of your claim.
Our remuneration is 25% of the value of the compensation and other amounts claimed in the claim (e.g. additional costs, value of tickets) and is payable only when the airline pays the amount. For detailed information on the cost of our service, you can view here.
The the compensation amount depends on the length of the route:
Filing a claim takes no more than 5 minutes. You fill in the flight number and date and follow the registration steps. The process is easy and convenient, and our colleagues are available if you do have any questions or need assistance.
Airlines very often try to avoid paying compensation by claiming that there were some extraordinary circumstances. This shouldn't put you off, because it usually turns out that this is not the case. So register your claim and leave the rest to us.
