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When am I entitled to a monetary compensation?

If your journey includes two or more connected flights and because of the delay, cancellation or denied boarding of one of your flights you miss your connecting flight you are entitled to a monetary compensation in case if you arrive at the place of your final destination with more than 3 hours delay.

When the compensation is not due?

Based on the EU Regulation 261/2004 if the cancellation is caused by bad weather, strike or acts of terrorism the passengers are not entitled to a monetary compensation. Quite often airlines purposely mislead passengers about the reasons of the delays in order to avoid payment of monetary compensation.

What are my other rights when I missed my connecting flight?

If you missed your connecting flight you have the right to choose between re-routing and reimbursement of the ticket price for the unused part of your journey and a ticket to the place where you journey began.
In case if you choose re-routing you have the right to:

• food and beverages relevant to the waiting time
• phone call, telex, fax message or email
• free hotel accommodation and transfer between the airport and hotel if the expected departure time is on the next day

Claim your rights through Aeroisk

• Save your time as we negotiate with the carrier
• You do not need legal or aeronautical knowledge
• You do not pay anything unless we win your compensation

What is the amount of the compensation?

€250

< 1500 km

€400

1500 - 3500 km

€600

3500+ km

When the compensation is not due?

Air traffic controler strike

Bad weather

Acts of terrorism