About Aeroisk - Who we are

Aeroisk is a company that works in the interests of air travellers and that is dedicated to professionally protecting their rights in the event of a flight problem. We are a motivated team with extensive experience in the aviation sector. Using all possible legal, administrative and mediation means, we defend passengers' rights against airlines. Our mission is to secure monetary compensation in cases of cancelled or delayed flights, missed connections and denied boarding. We act in accordance with European law, local law and international conventions relating to air transport.

We always aim to resolve our cases out of court, but if necessary we do not hesitate to resort to legal proceedings if we consider that the carrier's arguments are untenable or unconvincing and compensation is our client's right. We have successfully partnered with lawyers from other countries who provide legal assistance in the countries of departure or landing of flights when necessary.

Unusual and convoluted cases are not new to us. We like a challenge and take on many cases where our colleagues refuse to assist passengers. Our team does whatever it takes to ensure our customers get their due. We handle cases regardless of their complexity and the challenges we encounter. We put in the necessary time and effort to achieve a successful end result.

We strive to get our clients justice and compensation for lost time and inconvenience caused to them by the airlines, relying on focused proactive action, good information and transparency of the overall process.

On a daily basis, we provide support to passengers with flight problems. We provide them with detailed information about their rights. We explain what they are entitled to as soon as the situation arises, such as basic care in the form of food, drink and hotel. For many people, this is new. We also inform them of their right to claim compensation from the carrier at a later stage.

We sincerely believe that being an active and knowledgeable consumer is the key to improving the quality of the goods and services we receive and use. That’s why we consider it crucial for air passengers to know their rights and defend them effectively. And we are working towards this.