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Delayed or cancelled flight from or to Burgas?

Get €250 to €600 compensation per passenger

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When can you claim compensation for a flight from/to Burgas Airport?

In case of a delay of 3 hours or more on arrival, cancellation, denied boarding or a missed connection on a flight from or to Burgas Airport, you can claim compensation of €250, €400 or €600 per passenger. For flights departing from Burgas, Regulation (EC) No 261/2004 applies regardless of which airline you fly with. For flights to Burgas from a non-EU country, the applicable rules depend on the route and on the airline operating the flight.

When does the airline not owe compensation?

The airline does not owe compensation for a delay, cancellation or missed connection if it proves that the problem with the specific flight was caused by extraordinary circumstances that could not have been avoided even if all reasonable measures had been taken - for example, dangerous weather conditions or an air traffic controllers' strike.

What care are you entitled to while waiting at Burgas Airport?

Even in extraordinary circumstances, the airline must provide you with care. In case of cancellation or denied boarding, as well as a departure delay of 2, 3 or 4 hours depending on the flight distance, the airline must provide you with:

meals and refreshments;
two free phone calls or emails;
hotel accommodation and transport between the airport and the hotel - if an overnight stay is necessary.

If you do not receive care, keep your receipts - you can claim reimbursement of reasonable expenses.

How much compensation can you get for a flight from/to Burgas?

The amount of compensation under Regulation (EC) No 261/2004 depends on the flight distance, not on the ticket price. You can claim €250, €400 or €600 per passenger, and the table shows example destinations from Burgas.

Distance	Compensation	Example destinations
up to 1,500 km	€250	Sofia, Vienna, Budapest, Warsaw, Rome
over 1,500 to 3,500 km	€400	Frankfurt, Paris, London, Dublin
over 3,500 km, not entirely within the EU	€600	Beijing, Bangkok (with a connection on one booking)

Do you have connecting flights?

For connecting flights on one booking, compensation is calculated based on the distance between the first departure airport and the final destination, not the individual flight. This is why in some cases you can claim a higher amount.

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Which airline did you fly with from/to Burgas?

Your rights do not depend on whether you fly with a low-cost, scheduled or charter airline - the same rules apply to all of them.
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Frequently Asked Questions

Are you entitled to compensation if your seasonal flight from or to Burgas is cancelled in advance?

It depends on when you were informed. If the airline informed you of the cancellation at least 14 days before the flight, no compensation is due. If you were informed between 7 and 14 days before the flight, compensation is due unless you were offered an alternative flight departing no more than 2 hours earlier and arriving less than 4 hours late. If you were informed less than 7 days before the flight, the permitted deviations are up to 1 hour earlier on departure and less than 2 hours late on arrival. In all three cases, you can choose between a refund of the ticket price and an alternative flight.

What are your rights if your flight from Burgas to the UK with a British airline is delayed?

All flights departing from Burgas are covered by Regulation (EC) No 261/2004, including those operated by British airlines such as Jet2. If you arrive in the UK 3 or more hours late, you can claim €400. UK261 may also apply to the same flight, but you cannot receive double compensation for the same disruption.

Is compensation due for a delayed or cancelled Sofia - Burgas flight?

Yes. Regulation (EC) No 261/2004 also applies to domestic flights in Bulgaria. The distance between Sofia and Burgas is under 1,500 km, so for a delay of 3 hours or more on arrival or a cancellation, you can claim €250 per passenger.

Can you claim compensation if you miss your connecting flight in Vienna after departing from Burgas?

Yes, if all flights are on one booking. In that case, Regulation (EC) No 261/2004 applies to the whole journey, and compensation is calculated based on the distance from Burgas to the final destination. If you arrive there 3 or more hours late, you can claim €250, €400 or €600 per passenger.

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How to get compensation for a disrupted flight from/to Burgas

You register a claim

You fill in your flight details and provide the necessary documents.

Aeroisk takes over your case

We contact the airline and pursue the claim on your behalf. If it refuses to pay, we take the necessary administrative and legal action.

You receive up to €600 in compensation

If successful, the airline pays the compensation. A commission is only due if you receive compensation.

Did you have a delayed or cancelled flight from or to Burgas?

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